Police Communications Center

Image of police dispatch station

Trained Professionals

The Moberly Police Department Communications Center is located inside the Police Department. The Communications Center is staffed 24-hours a day, every day. 

The Department currently employs 8 full-time communication operators. All of our operators have been MULES (Missouri Uniform Law Enforcement System) certified; have successfully completed Basic Communication Training, and many hours of on the job training.

Responsibilities

The Communications Center is responsible for a variety of emergency and non-emergency call taking to dispatching police officers to calls for service. Our operators have been trained to determine what type of response is needed based on the caller’s statements, responses, and to the operator’s questions.

Duties of our communication operators include:

  • Assist walk-ins
  • Dispatch police officers and other emergency services, when necessary
  • File and maintain criminal history entries, information and logs
  • Maintain and operate police radios
  • Maintain daily activities summary log
  • Maintain the status of all police officers and other emergency personnel in the field
  • Operate CAD (Computer Aided Dispatch or CAD)
  • Operate criminal justice computer systems (MULES) and NCIC (National Crime Inform Center) that provide officers with critical criminal offender and other record information
  • Prioritize requests for assistance
  • Receive incoming calls for assistance
  • Receive 911 calls Moberly and Randolph County

First Contact

In most cases, the communication operator is the first contact a person has with the Moberly Police Department. They become the first impression of this Department therefore their professionalism becomes very important. When someone calls for service the operator must obtain: 

  • Caller’s name
  • His / her call back number
  • Information that will assist the responding officer(s) in apprehension and officer safety information
  • Location
  • Nature of call

As you can see, the communication operators do much more than answer the phones. Their ability to remain calm and professional during periods of intense stress is essential to the completion of their duties and to the safety of all patrol personnel.