Billing

Payment Methods

There are several methods available to pay your City of Moberly utility bill:

  • Automatic bank account direct debit
  • Credit card over the telephone
  • Drive-up window in City Hall (cash, check, credit card)
  • Online check issued by your banking institution
  • By phone
  • Secure online credit card bill payment on this website (No additional fees)
  • Walk-up window in City Hall (cash, check, credit card)

The City accepts Visa, Mastercard, and Discover only.

Automatic Account Withdrawal

This option authorizes the City of Moberly to automatically move the amount of your City utility bill from your bank account each month. One simple application (PDF) and a voided check from the bank account that you wish to use is all it takes to get started. 

Bring the completed form, a government issued photo identification (ID) (drivers license, ID card, etc.), and a voided check to the water office to enroll. Your bank account will be charged on the 5th of the month, regardless of your billing cycle or due date. It can be with any U.S. bank, and does not have to be a local bank. 

You will still receive a monthly statement in the mail which shows your usage and total to be withdrawn from your bank account. No payment is necessary, the City will do it for you, and there is no fee for this service.

Online Check Issued by Your Bank

An online banking service with your banking institution is necessary for this option. Many banks offer this service and refer to it as “Online bill payment” or simply “Bill payment”. Enrollment is usually a simple process and allows the customer complete secure access to their bank accounts. 

In the bill payment application, a payment record is created for each payee. Then it is as easy as selecting that payee and entering the amount to pay and the date you wish it to be paid. The bank will then deduct the funds from the customer’s account and mail a check to the payee. 

The entire process can take as long as 7 to 10 business days. If the payment is received in the City of Moberly Water Office after the due date, the account will receive a penalty. Please check with your online banking service to verify the lead time required to ensure that your payment arrives in a timely manner.

By phone

Call 1-888-504-0586 you will need your account number and payment info. For complete directions on the new system please check here.